Tim Elliot
PROFESSIONAL PROFILE
- Business & Interpersonal Skills
- Expertly analyses business requirements, creates clear process designs
- Creates new or re-engineers existing processes to suit new requirements
- Capable of handling extremely complex processes
- Skilful interviewer and information gatherer
- Writing style sharp, clear, impactful, to the point
- Good technical grasp yet very aware of business impact of technical issues
- Experienced in many industry sectors, including finance, transport, telecoms, IT
- Builds good working relationships with both business and very technical people
- Works well both in a team and independently
- Practical project leadership skills, including Europe-wide projects
- Skilled presenter, capable solutions seller
- Skilled in online collaboration using LiveMeeting and Livelink
- Technical Skills
- Experienced improver of service management processes and products
- Broad practical hands-on experience with mainframes, web, and desktops
- Operates well in both business & systems development environments
- Specialist skills
- Expert process designer, experienced in many industry sectors
- Expert user of ARIS and other process mapping tools (learns quickly)
- Trained and certificated in telecoms regulatory compliance
- Holds ITIL Service Manager's Certificate
- Deep process understanding of ITIL and its predecessors
- Expert diagnosis of service issues, analysis of options, leading to solutions
- Creates and delivers technical training and management IT courses
- Fluent written and spoken business Swedish
BUSINESS EXPERIENCE
Summary: 14 years as my own man; 26 years with IBM; 18 years (of the 26) in Sweden - see also Previous Assignments.Telecoms Process Consultant: Provides consultancy on business process design within the telecoms environment. Provides design, development and review of relevant business processes to support stated requirements, with an end-to-end viewpoint. Documents and publishes processes with ARIS by IDS Scheer.
IT Management Consultant: Provides consultancy on management process for IT and telecoms service management and operations, focusing on service management processes, operations efficiency and batch management, including process mapping, reviews, redesigns and audits. Tim also supports clients implementing the IBM/Tivoli product Decision Support for OS/390 (aka Performance Reporter for OS/390 aka EPDM).
ITIL: Tim holds the ITIL Service Manager's Certificate, and is a member of the ITIL Systems Management Forum.
Senior Systems Management Consultant, IBM UK: Provided management consultancy on the running of data centres to IBM customers in UK and elsewhere in Europe. Developed and delivered IBM Service Offerings.
Manager, IBM Sweden Demo Data Centre: Responsible for staff, budget, and service levels. With a staff of fifteen, the Centre supported major VM/CMS and MVS environments.
Systems Management Technical Specialist, IBM Stockholm: Responsible for successful implementations of Systems Management techniques, processes, and products at Banking and Insurance clients in Stockholm, Sweden. Was at this time IBM representative to Scandinavian G.U.I.D.E Operations Managers' Working Group, and a regular speaker at their conferences.
Nordic Management Education Specialist: Developed and taught Operations Management courses in Swedish to clients from the whole of Scandinavia, including (developed from scratch) an Operations Efficiency course.
Dialog Designer: OPC Development Team, IBM Nordic Labs, Sweden
Technical Writer: IBM Nordic Labs, Sweden
Computer Operator & Shift leader: IBM London Service Bureau
Scientific Subeditor: Pergamon Press, Oxford
LANGUAGES
- Fluent in written and spoken business Swedish
- Practical French and German
EDUCATION, QUALIFICATIONS AND TRAINING
- Sedbergh School: A-levels in Maths, Chemistry, Physics
- Leeds University: Electrical Engineering
- ITIL Service Manager's Certificate
- Certified by IBM as Associate in the IBM Consultancy Profession
- OCN Level 2 in Visual Basic 6
- PC & DOS user since 1985; Windows XP (and most other flavours); learning Linux
- Thoroughly familiar with Microsoft Office (Word, Excel, Access, Powerpoint)
- Process mapping tools: ARIS by IDS Scheer; control by Nimbus Partners; Visio
- Authoring tools: Word, Bookmaster, Docbook, QuarkXpress, Visio
- Programming for self and others in BASIC, REXX, ISPF, SQL, QMF, CLIST, BAT, PL/I, VB6, VBA
- RYA Coastal Skipper Certificate, VHF & GMDSS, Diesel Certificates; 5000 miles and 140 days at sea as skipper (crew leadership)
- Author of Cruising Association Infopak on Sweden (guidance for yachtsmen visiting Sweden)